January's American Coin-Op featured Speed Queen National Sales
Manager Dan Bowe, in the article, "The Elements of Being
Customer-Friendly." In an interview, Bowe gives advice to coin
laundry operators about the best practices to manage a
customer-friendly store. Store elements discussed include hiring
attendants, useful technology and the best customer service
"Customer friendliness starts with the management. If you don't
position your business to cater to your customers, you won't be as
successful as you hoped," says Dan Bowe.
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